I bring a strong commitment to excellence and a passion for continuous growth to every role I take on. With diverse experiences and a flexible skill set, I aim to make a meaningful impact, adapt to new challenges, and contribute to successful outcomes in any environment.
eWizard Canada (02/2023 - Present)
Job Title: Office Administrator & Social Media Specialist
Job Role:
Managing incoming calls/emails and customer service inquiries.
Identifying and assessing customers’ needs to achieve satisfaction.
Place or cancel orders using different CRM software programs.
Assist with placement of orders, refunds, or exchanges.
Cancel or upgrade accounts using database software programs.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
Take the payment information and other pertinent information such as addresses, phone numbers and ETC.
Providing training to the junior agents.
Retention for the monthly/yearly contracts.
Creating banners and posters using Canva and Adobe InDesign.
Develop, implement, and manage social media strategies to align with business goals.
Monitor and analyze social media metrics, adjusting strategies to optimize performance.
Engage with followers, respond to comments and messages, and maintain positive brand communication.
ESKIMI (09/2019 - 01/2023)
Job Title: Junior Ad Operations Specialist
Job Role:
Manage and execute digital ad campaigns across various platforms (e.g., Google Ads, Facebook Ads, programmatic platforms).
Set up, traffic, and monitor ad campaigns using ad servers and demand-side platforms (DSPs).
Ensure accurate implementation of tracking pixels, tags, and other analytics tools to measure campaign performance.
Troubleshoot and resolve issues related to ad delivery, including tracking errors, discrepancies, and other technical problems.
Optimize campaigns based on performance data to meet client goals, such as improving click-through rates (CTR), conversions, or return on ad spend (ROAS).
Work closely with sales, account management, and creative teams to ensure campaigns are launched smoothly and perform as expected.
Generate and deliver campaign performance reports, providing insights and recommendations for improvements.
Manage ad inventory and ensure delivery meets contractual obligations.
Basic knowledge of HTML and CSS to troubleshoot pixel and banner-related issues.